It should still use the same Xbox Live subscription as far as I know. Regardless, if you're getting the same error, it's not account-related. Are you able to connect if you switch to a mobile hotspot?
Community ManagerHello, @TheBrickMan27
Let's see if alternate DNS settings will help. From the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know what happens. Thanks!
Community ManagerDo you happen to have another gamertag you can try? I'd be curious to see if that works or not.
Sorry, just 1 tag for xbox itself and 1 for EA.
Just to be complete, the google ones that I always use failed.
I explicitly set it to the open DNS ones you suggested - 208.67.222.222 w/ Secondary DNS as 208.67.220.220
Still same fail.
BTW - Barry & Aljo just wanted to say thanks for the support you are providing here, but it looking more and more like NHL 22 will just not work on my xBox. Disappointing that my EA/NHL string of purchases is going to come to an end.
Community Manager
