It should still use the same Xbox Live subscription as far as I know. Regardless, if you're getting the same error, it's not account-related. Are you able to connect if you switch to a mobile hotspot?
Community ManagerCan you create one to test this with?
I created new xbox gamer tag, and EA ID.
It still fails the same.
Just of note - the new gammer tag did not xfer over my Live subscription, and I am not going to pay for a second Live subscription just to test.
Just the last couple screen shots
Community ManagerIt should still use the same Xbox Live subscription as far as I know. Regardless, if you're getting the same error, it's not account-related. Are you able to connect if you switch to a mobile hotspot?
Aljo,
You hit the trick. Setting to my phone hotspot let me get to the accept screen. Then I switched back to my home network, and all is good !
My firewall, which is the same one I had for years, must have blocked something the game tried to do the first time it connected online.
Thanks again for saving a customer !
Community ManagerYou're very welcome! Hopefully, you don't have to do that every time. Hopefully, you can whitelist NHL through you're router. Good luck and let us know if you have any other issues.
Community Manager
