Forum Discussion
EA_Blueberry
Community Admin
4 years ago@Mar151998
I think these steps will fix this:
How to power cycle your Xbox console:
- Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox One.
Clear Mac Address
- Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
Clear the saved game data:
- Open the Settings menu at the top of the dashboard.
- Select Storage, then select System Storage.
- Select Saved Data.
- Choose a game to access the game's saved data.
- Press the Options button and select Delete.
4 years ago
The only one of those that I haven’t tried is clearing the MAC data. I will try that. The other options did not work
- EA_Blueberry4 years ago
Community Admin
- 4 years ago
It did not work….. still cannot load into game
- EA_Blueberry4 years ago
Community Admin
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