NHL 22 Threes Eliminator Not Working

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1. Boot up game from dashboard 2. Enter World of Chel 3. Select Three Eliminator 4. Select Drop-In 5. Press A to select player 6. Press A again to confirm Ready 7. Press A for Start Matchmaking 8. Wait for game to find a match 9. Screen will momentarily flash to confirm team partners and opponents 10. Game proceeds to Round 1 graphic 11. EA Sports logo in upper right hand corner will spin and then stop 12. Game will not proceed to match but freeze at this screen 13. Game will then go to screen saying "Unable to Advance - Match has not met the minimum players requirement"
What happens when the bug occurs? 100%
What do you expect to see? I expect the match to load up after the Round 1 graphic is shown. The search time is usually under 2:00 min so there are players online and I should be able to get into a match. This does not occur when I play the Xbox One version of the game.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel - Threes Eliminator
What time did you see the bug? (HH:MM AM/PM) 3:00 PM
What is your time zone? PST - GMT - 8:00
What is your gamertag? MR5 BURNS
EASHL issues? Please insert your Club Region.
What is your game language? English and French

This bug has been going on for over a week....... Please find a solution!!!!

just a thought here....not saying the custom gamer pic is to blame but has anyone noticed if when you get into a game technically if any of the potential 6 users that are in that particular game have a custom gamer pic the load would fail....again just a thought...personally i still think its on ea's servers....

Well I am sure you are right about the servers because it seems like they're powered by a hamster on a running wheel but at the same time the change was immediate for me. Yes I still see people in there with custom pics but for whatever reason it's working better. Makes me wonder if it's only certain pic formats, sizes, I dunno... regardless it's still a really stupid issue to have with a game for such a long period of time. Also, it doesn't work every time since changing my pic but starting to work compared to not at all previously.

So what about the challenges 🤔 if they expire before its fixed do those of us suffering lose out I haven't not completed a challenge set yet 

Can't believe it's still not working. We pay at least 80$ a year for this stupid game that doesn't change at all. Can we at least play the mode we like??

Same issues here for over a week. Play maybe 2-3 games a day. Constantly home quitting due to locking up.  Changed GT picture. Cleared cache. Hard reset. Uninstalled / reinstalled game. My skater name is my real name. No change and today actually seemed worse. I only got into one game trying for 2 hours. At Round 1 loading screen it wouldn't even show population or average load time. It was to be a wide spread problem because even the leader boards are slack.

XBOX ONE X

GT: EClass20

Instead of telling us everyday that the people who fix it are aware of it find out from them what’s wrong and when it’s expected to be fixed. It’s been like a week since u told them and nothing has been fixed this is beyond pathetic its y everyone calls ur company trash. Billion dollar company can’t fix the game they made what a joke let’s go tell the people this needs to be fixed before everyone demands there money back and never buys another one of ur worthless products.

I guess EA doesn’t work on the weekend, no response or updates since Friday. It’s nice we get messages about BLM, LGBTQ, and women hockey players when we log in to the world of chel but can’t keep us informed with what’s going on or acknowledge that there is a problem with the game when you log into the world of chel. 

Hi @EA_Blueberry , I'm OP and it turns out this post has blown up over the last week and a half.

I don't mean to pile on but there seems to be genuine anger over this particular bug for a number of reasons:

1. I reported this in October. It was a 100%, replicable bug. Happened every single time on Series X. Had to hop over to Xbox One to get an 3s Eliminator game. Apparently the solution was to change the gamer pic. The consumer should not be on the hook to fix the product. Ever. When I was told that this was the fix, it blew my mind.

2. This is an issue with your QA department. I know it can't catch all bugs and the only way to do that is to throw man hours at the product and keep breaking it over and over again. I know crunch time is a controversial topic in the gaming industry nowadays but every development cycle has it's own crunch time. This game could use more crunch time. I caught this bug on the first day of early release and waited because I thought a shipped bug like this must be on the dev team's radar. Nope, boy was I wrong. Who ever is the QA lead on this needs to be re-evaluated because you can ship bugs, but you can't ship bugs that break the game.

3. I read in an earlier post that there were lack of reports of this bug. I hate to paint the player base here, but I doubt many of them go through the trouble of reporting bugs they encounter. And then we are asked to report a bug, we have to fill out the same form a QA tester would fill out (do y'all still use DevTrack?). Make it easier to report bugs and you'll get more bug reports. Your player base is the best pool of bug testers, even if they don't know the difference between a bug, an exploit, and a feature =)

I know the old adage in the gaming industry is that you can have a game be a. On budget b. On time or c. Bug free but you can only pick two. I'm really hoping that somehow someway, EA ups the budget next year on this game. Throw a bunch of money at it because this is a loyal gamer base. I've met tons of people and we complain about the game all the time, but guess what? We keep coming back for more. I hate this saying but in this case it is true: we literally pay your salaries through buying the game. There is a tacit contract between the dev team and the gamer base that when we buy the game, this is the best product that you could produce. Just treat us with respect by making the fix a priority. 

@EA_Blueberry how many complaints do u need to fix this game we are approaching over a week and 170 people who have had the same problem, don’t you think this is an issue. I know I will probably not buy another NHL game until stupid junk like this is fixed. People are frustrated, do your job. 

#FreeMikey

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@RhettEwen wrote:

@EA_Blueberry how many complaints do u need to fix this game we are approaching over a week and 170 people who have had the same problem, don’t you think this is an issue. I know I will probably not buy another NHL game until stupid junk like this is fixed. People are frustrated, do your job. 

#FreeMikey

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Hey, all.

Reached out to the team yesterday on this looking for an update. Relayed your frustration and provided forum metrics where this is indeed a high topic on these forums based off participation. This is where we are in a holding pattern as the Forum Community Managers are not part of the development process and have limitations on what we can see or be communicated with on information that can be submitted to the public. We are pinging the team throughout the week to try and find out more information on this. I stress on behalf of the NHL team, we are attempting to be your voice in their ear. The team has been able to preproduce this and it is in testing. That is all the specific info we have available to us at this time. It's frustrating to see players not being able to access game modes they fully enjoy. I am a gamer too and some modes are just not my cup of tea so it makes sense how some of you feel the game is unplayable. We'll try again to get an update on this today for you. All I ask is to remain civil. We want to champion for you and want to keep this thread on topic. We do not want to have to issue forum actions for those violating the forum rules. 

Again, thank you for hanging tight on this. We'll update you as soon as possible. 

MarchMadness2003 I want to commend you on this response as there's a lot of vitriol being shared about this topic.

You've been able to clearly state all of our frustrations in a really well-spoken manner. It sounds silly but Three's Eliminator is the only mode I play with my friends online. We're all in on it and it's all we want to do (mostly as we've gotten quite good at it.) We've had to resort to playing another game (Rocket League) for the last 3 weeks to a month as this mode has been inoperable for that long. 

I understand this is a bit of a niche player base in the game, however it is still a player base that has paid $60-$80 for a game that has been rendered useless for us. 

I have been monitoring this thread as well as begun blasting tweets to EA NHL, EA HELP, and spreading the message in a more public forum in order to gain traction. It's been a real shame that it has taken this amount of time to not only 1) be acknowledged but 2) have the team do something about it.

I feel for the Community Managers in here as there is only so much you can do when you're not in the Dev shop and all you're getting is a lot of angry messaging from an upset player base. I do appreciate that we are now being heard and can only hope that this is continued to be pushed to a resolution. It's really unfortunate.