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Sohard4me's avatar
Sohard4me
4 years ago

NHL 22 X-Factor Edition does not work on PS5

Hi, I bought NHL 22 X-Factor Edition few months ago. First  two month I played that on my PS4 console. Last week I got PS5 console and when I installed the game, there is only PS4 version available....
Sohard4me's avatar
Sohard4me
4 years ago

Thanks for fast reply. Do I have to do this on my both PS consoles? I did it on PS5 but nothing changed. I'm not able to do that on PS4 console at the moment because it's located on different country.

Sohard4me's avatar
Sohard4me
4 years ago

And PS4 version is now in my PS5 console. Do I have to remove it before I do those actions ?

  • Socair's avatar
    Socair
    Hero+
    4 years ago

    @Sohard4me When you’re looking at your game library, it doesn’t show up under purchases? 

    • Sohard4me's avatar
      Sohard4me
      4 years ago

      No I only see my PS4 version.

      • Socair's avatar
        Socair
        Hero+
        4 years ago
        @Sohard4me Can you try using the PS app? There must be some disconnect between your console libraries not accurately displaying both versions.

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