NHL 94 Rewind

Hey, all.

Checking into this for you. As a heads up I'll be off my shift in an hour so if I don't hear back within the next 60 minutes I'll be looking at this early in the morning. 

Thank you!!!

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@EA_Blueberry wrote:

Hey, all.

Checking into this for you. As a heads up I'll be off my shift in an hour so if I don't hear back within the next 60 minutes I'll be looking at this early in the morning. 

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We're getting in touch with Amazon to get confirmation on what's happening here, stay tuned. We don't want to make it feel like it's teeth getting pulled out, that's more of a hockey thing. I completely understand why this is frustrating as I've been through situations myself of going back and forth, it's not fun. Just hang tight and I'll track down the info for you before the end of the day. 

We are still looking into this and I was unable to get an official response back by the end of today. I will return on Monday to check on the status of this as a top priority.

If you have any concerns about your pre-order content, please do not hesitate to submit a case to get it tracked through our Help site. This is not necessary, unless you wish to speak with our Support team while some of our forum staff is not available over the weekend. Thank you all for your patience on us getting everything in order for this to be fixed for you.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

After spending hours on Friday on Amazon chat, I was told there was absolutely nothing they could do over chat to help me, they could not forward me to the promotions team, I had to wait for email.  In response getting the email above, and providing the info, I got a response yesterday:

“Based on the nature of your query the best way to solve with the problem you are describing about is by giving us a chat or call so that we would be able to identify the exact root cause of the problem and assist you accordingly, which might fix this issue right away.

When you contact us live we can confirm the DSN of device, app version then assist you accordingly with steps to resolve this for you.​

Please understand issue like this require a real time communication and without knowing the reason behind the error, over email I do not want to send you unwanted action or instruction which might cause inconvenience to you.“

So apparently not only was it possible to contact promotions via chat, it was the best way. Also, I’m obviously still getting the generic script run around from Amazon, who don’t even understand the nature of the problem. 

So I got a little annoyed and replied:

This entire process is just unacceptable. It's been almost a month and no results I look back on this entire process and say to myself im 49 and trying to get a game I enjoyed with my best friend{who passed away}  when I was in my twenties. No one thinks this is a big deal but it was a big deal to me. I appreciate Blueberry trying to help but this is the last time I look at this forum. If I get an email hooray.

I appreciate you trying to help us.

One question: I pre-ordered from another retailer than Amazon (local Czech shop http://konzoliste.cz/) and didn't receive a code, their support told me they didn't receive it from whoever their wholesaler is and there's nothing they can do about it.

Is there anything you can do for me, if my issue isn't with Amazon?

Rad
@andrejdwin 

PS4

thanks for the reply.

we both know that's not gonna help.

but I understand there's nothing you can do either.

if you have any way to communicate internally at EAS to the people who are making these decision: I would appreciate if you let them know there's a ton of very unhappy customers (a lot of us longtime NHL buyers) who got let down because the logistics of distributing Rewind codes just weren't that well thought through it seems. would be great if they tried to come up with a better system next time, also if they just gave out the Rewind game to everything, preordered or not. 

@EA_Blueberryany luck resolving this with Amazon today? Thanks. 

And now it’s Tuesday.   Any updates?

Jason