We are still looking into this and I was unable to get an official response back by the end of today. I will return on Monday to check on the status of this as a top priority.
If you have any concerns about your pre-order content, please do not hesitate to submit a case to get it tracked through our Help site. This is not necessary, unless you wish to speak with our Support team while some of our forum staff is not available over the weekend. Thank you all for your patience on us getting everything in order for this to be fixed for you.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
https://help.ea.com/en/contact-us/