NHL 94 Rewind

I decided that the situation wasn’t difficult enough. I’ve now entered into a philosophical argument with Amazon: the codes were a “preorder” bonus, not a “preorder and retain” bonus. If they had given the code out on time, the fact that I returned the game wouldn’t have mattered. At this point, Amazon has been ignoring all of my contact for about a week. 

@EA_Aljo @EA_Blueberry Again...Not taking shots at you all for trying to help.  However, it sure seems at this point that this is not a priority for anyone at the company.  All I am asking for is to get what I paid you for.  If you choose not to give me what I paid for, then give me my money back.  This does not seem like a problem that would take a month to solve.

Perhaps you could DM me with a name/phone number of someone in customer retention. I would be glad to speak with them and try to work out a resolution.

I know it’s a drop in the bucket, but I will share that my son asked for the FIFA game for Christmas and I told him that we will not be buying a game from EA because they have cheated us out of a game that we have paid for.

JD

just checking in and no surprise that no progress has been made. Just release the game for sale which is what was intended anyway so i can buy it.

And now it's December 3rd.  No reply or acknowledgement of my last post from @EA_Blueberry or @EA_Aljo.  Again...I'm just trying to get what I paid for.  I really don't enjoy making message board posts, but at this point it's become a matter of principal.

If the last post is true and EA is selling the game, then the solution just became super easy.  Reach out to the handful of people on this thread.   Ask them to supply proof of their amazon pre-order and then give them a credit for the value of the game at the EA Store.   

This is not an issue of EA trying to do something nice.  It's simply giving a paying customer what they are owed.  Fulfilling a promotion.  I'm pretty sure there is a technical/legal term for when you entice someone to pay for one product and then you take their money and give them something different altogether.

Again thanks to the mods for their help, but the lack of updates does not inspire confidence.

Jason

@JasonDixon 

We're still waiting for an update on this. As soon as we have some news, we'll post it here.

Hey, @JasonDixon  @Jagr316 

Returned this week from being out for most of last week. I reached out to our contacts handling this task for updates, I'll let you know here what I discover as soon as possible. Thanks for hanging in there and completely understand why you feel that way as a paying customer. 

So quick question. It was announced that the game would be available again in early December. Any idea when that is happening? I’ll buy it at this point. I don’t care. I just wanna play it. Preordered on Amazon of course 

I’m sorry, I’m not giving EA another dime if they don’t rectify this.

Well, I was finally able to install the game from the xbox store without a code.

Yep. If you have game pass it’s free with ea play

Can confirm this is still being looked into as something did not go as planned from a technical aspect to have the codes sent out. We're working with Amazon on addressing it. Will update you all soon as we can. 

Post 82: Blueberry says they were informed that Amazon emailed out codes. Didn’t happen. (3 weeks ago)

Post 88: Ouzer says they talked to apparently the one knowledgeable person at Amazon and got a code (2 weeks ago)

We need to get Blueberry in touch with the Amazonian that Ouzer talked to. 

I appreciate the effort that Blueberry, et al, is putting in to solve the problem, but I’m still ticked that they are solving EA’s problem, not the customer’s. More concerned with solving the technical issues of the communication breakdown instead of endpoint relief for the customer. We could all have spent the last three weeks bodychecking pixelated sprites while the communication breakdown was investigated, but keeping the customer happy is apparently not EA’s primary focus.  

So now if you buy the game digitally on the xbox store you can get NHL 94 Rewind as part of a bundle????? WTF!!! Why wouldn't they just sell it as DLC separately???? Good thing I still have my Sega.

@EA_Blueberry  Would love to get an update on this. It seems another week has come and gone without any progress.

Hey @EA_Blueberry @EA_Aljo.  It's been two weeks since this post.  It's now December 14th and no resolution (and minimal communication).  I will repeat that I am not holding you all personally responsible, however I hope you can appreciate how comical this has gotten.

It shows me that while EA portrays these forums as a way to resolve issues, that is not a reality.

What I will hold you responsible for is not responding to my request for a DM with a name/phone number/email of an actual person that I can speak with so that I can take this out of your hands and get it handled myself.  

Can you shed some color on this process for us?  Who have you communicated with?  What are they telling you?  What is the hang up?  Have any communications from this forum been shared?

I will remind you that I am not asking you to "do anything for me."  I am asking you to give me what I have paid for.  Lets not forget what happened here.  The company advertised, "Give us your money before X date and in exchange we will give you the game, plus this extra content."   Apparently EA has been selling the additional content at it's store (I have not gone there because the company is not getting another dime from me until this is resolved.), so this content does have an actual value attributed to it.  I did my part, but EA is withholding what it owes me for no good reason.  The argument that this is somehow Amazon's fault do not hold water.  It was EA that advertised this.  Amazon was just the retailer.  They are not obligated to deliver on your promotion.

Again...I ask for a contact person at EA and I'd be glad to advocate for myself and get this resolved.  I would be more than happy to never post on this message board ever again.

Thanks

Jason

Gonna piggyback on Jason's post here.  If I could be given the email or phone number of someone who could ACTUALLY help me rather than the dead-end generic customer service route I've had to go through I will gladly do the footwork myself.  Again, I'm not holding you guys responsible, but it doesn't seem like this is getting us anywhere.

Christmas is 11 days away and we're no closer to a resolution than we were when we were 11 days away from Thanksgiving. 

If you ordered a pizza that didn't come with the toppings you paid for, and the pizzeria took over a month to get the toppings to you, would you ever order from that pizzeria again?

...nah.  You wouldn't.

@JasonDixonthanks for your relentless posts about getting something done. While I have been very upset about this at least I know theres people out there like you that feel the same. I've bought every NHL game since it came out(I kinda miss 2k sports hockey though) Since I subscribe to Xbox gamepass I was able to DL the game

We are now at December 29.  @EA_Blueberry @EA_Aljo Anything?  I've taken great pains not to cast any blame/fault towards you as individuals and I hope that all of my posts on this matter have been respectful.  However at this point, the fact that you have not responded to anything makes me think that you have washed your hands of this matter.

Again...I'd be glad to remove the middle man. Just DM me a name/number of a human being that I can speak to on this matter and the problem is solved.  

I'd be glad not to post here again. Just don't underestimate me and think that I'm going away.  This is now a matter of principal for me.

I paid for something that I'm owed by the company that runs this website.  Plain and simple.  

I'll continue to wait for any acknowledgement. 

Jason

@JasonDixon 

I'm very sorry for the frustration with this. We don't have any new details though. Once the holidays are over and everyone returns, we should be able to get an update on this.

@JasonDixon you aren’t the only one for which this has become a matter of principle. Haven’t posted, but haven’t forgotten. 

Yup. Same boat as Jason and Discoursian. 

I am here waiting on an answer as well.

@EA_Aljo  @EA_Blueberry 
Happy New Year to you. 
Don't mean to pester you but is there any update for NHL 94 Rewind for those of us that pre-ordered via Amazon?

Thanks. 

Hello again,

I tried to do some proactive work on my own today in regards to finally getting the pre-order code due to the silence here, but had no luck.

I first chatted with an EA Rep to explain the situation and they understood but said they could not do anything since they could not validate the Amazon purchase on their end. Ok, that's fair.

I then chatted with Amazon Rep. After explaining the situation, they said they do not have any NHL 94 Rewind codes, and since it was something not mentioned on Amazon's ordering page as an offer, that they have no way to provide them. 

So, I went into my billing history, and downloaded the invoice for my NHL 21 purchase. I attached the pdf for the invoice that validated my purchase as I started a new chat with an EA rep. The second EA rep seemed to contradict the first rep and kept telling me I had to contact Amazon even though I provided validated proof of purchase. 

I'm frustrated here. I just want the redemption code promised for pre-ordering.

At the very least, I'd like for somebody to provide some updates on any progress you are making and not just wait until a bunch of us complain.