Community Admin
And now it's December 3rd. No reply or acknowledgement of my last post from @EA_Blueberry or @EA_Aljo. Again...I'm just trying to get what I paid for. I really don't enjoy making message board posts, but at this point it's become a matter of principal.
If the last post is true and EA is selling the game, then the solution just became super easy. Reach out to the handful of people on this thread. Ask them to supply proof of their amazon pre-order and then give them a credit for the value of the game at the EA Store.
This is not an issue of EA trying to do something nice. It's simply giving a paying customer what they are owed. Fulfilling a promotion. I'm pretty sure there is a technical/legal term for when you entice someone to pay for one product and then you take their money and give them something different altogether.
Again thanks to the mods for their help, but the lack of updates does not inspire confidence.
Jason
Hey @EA_Blueberry @EA_Aljo. It's been two weeks since this post. It's now December 14th and no resolution (and minimal communication). I will repeat that I am not holding you all personally responsible, however I hope you can appreciate how comical this has gotten.
It shows me that while EA portrays these forums as a way to resolve issues, that is not a reality.
What I will hold you responsible for is not responding to my request for a DM with a name/phone number/email of an actual person that I can speak with so that I can take this out of your hands and get it handled myself.
Can you shed some color on this process for us? Who have you communicated with? What are they telling you? What is the hang up? Have any communications from this forum been shared?
I will remind you that I am not asking you to "do anything for me." I am asking you to give me what I have paid for. Lets not forget what happened here. The company advertised, "Give us your money before X date and in exchange we will give you the game, plus this extra content." Apparently EA has been selling the additional content at it's store (I have not gone there because the company is not getting another dime from me until this is resolved.), so this content does have an actual value attributed to it. I did my part, but EA is withholding what it owes me for no good reason. The argument that this is somehow Amazon's fault do not hold water. It was EA that advertised this. Amazon was just the retailer. They are not obligated to deliver on your promotion.
Again...I ask for a contact person at EA and I'd be glad to advocate for myself and get this resolved. I would be more than happy to never post on this message board ever again.
Thanks
Jason
Gonna piggyback on Jason's post here. If I could be given the email or phone number of someone who could ACTUALLY help me rather than the dead-end generic customer service route I've had to go through I will gladly do the footwork myself. Again, I'm not holding you guys responsible, but it doesn't seem like this is getting us anywhere.
Christmas is 11 days away and we're no closer to a resolution than we were when we were 11 days away from Thanksgiving.
If you ordered a pizza that didn't come with the toppings you paid for, and the pizzeria took over a month to get the toppings to you, would you ever order from that pizzeria again?
...nah. You wouldn't.
@JasonDixonthanks for your relentless posts about getting something done. While I have been very upset about this at least I know theres people out there like you that feel the same. I've bought every NHL game since it came out(I kinda miss 2k sports hockey though) Since I subscribe to Xbox gamepass I was able to DL the game
We are now at December 29. @EA_Blueberry @EA_Aljo Anything? I've taken great pains not to cast any blame/fault towards you as individuals and I hope that all of my posts on this matter have been respectful. However at this point, the fact that you have not responded to anything makes me think that you have washed your hands of this matter.
Again...I'd be glad to remove the middle man. Just DM me a name/number of a human being that I can speak to on this matter and the problem is solved.
I'd be glad not to post here again. Just don't underestimate me and think that I'm going away. This is now a matter of principal for me.
I paid for something that I'm owed by the company that runs this website. Plain and simple.
I'll continue to wait for any acknowledgement.
Jason
Community ManagerI'm very sorry for the frustration with this. We don't have any new details though. Once the holidays are over and everyone returns, we should be able to get an update on this.
@JasonDixon you aren’t the only one for which this has become a matter of principle. Haven’t posted, but haven’t forgotten.
Yup. Same boat as Jason and Discoursian.
I am here waiting on an answer as well.
@EA_Aljo @EA_Blueberry
Happy New Year to you.
Don't mean to pester you but is there any update for NHL 94 Rewind for those of us that pre-ordered via Amazon?
Thanks.
Hello again,
I tried to do some proactive work on my own today in regards to finally getting the pre-order code due to the silence here, but had no luck.
I first chatted with an EA Rep to explain the situation and they understood but said they could not do anything since they could not validate the Amazon purchase on their end. Ok, that's fair.
I then chatted with Amazon Rep. After explaining the situation, they said they do not have any NHL 94 Rewind codes, and since it was something not mentioned on Amazon's ordering page as an offer, that they have no way to provide them.
So, I went into my billing history, and downloaded the invoice for my NHL 21 purchase. I attached the pdf for the invoice that validated my purchase as I started a new chat with an EA rep. The second EA rep seemed to contradict the first rep and kept telling me I had to contact Amazon even though I provided validated proof of purchase.
I'm frustrated here. I just want the redemption code promised for pre-ordering.
At the very least, I'd like for somebody to provide some updates on any progress you are making and not just wait until a bunch of us complain.
Hey Lookouts,
Yeah man, it’s a brutal runaround. This garbage has been going on since November. Both customer services blame each other and send you in circles constantly. I gave up with phone and email back in November. It’s crazy to think this is still going on.
Unfortunately this board has also been quiet as a morgue lately and I’ve lost faith in getting any solution to our problem.
The sad fact seems to be that EA just doesn’t care. Period.
Heyo - Bonuses have been a problem for years now and I don't really see things changing much without a major overhaul to how the core system works.
Would have been nice to have options to buy the game as standalone; my PS5 shows the tile but only speaks of physical edition specific authentification.
Many different people have been on holidays the last little while so I don't believe they are ignoring you.
One week later and still crickets...
@EA_Blueberry Are there any updates on this?
They're still looking into it; seems like EA and Amazon can't agree on some things
@TTZ_Dipsy do you have insider info that we don't know?
That pertains to 94 Rewind? Nope, not a single bit.
It's been said in a few previous posts they are looking into the matter, and a few users reported problems communicating to Amazon reps.
With my time in certain test environments, even expedited certification was a minimum 2 weeks - multiply that by the sheer number of users having problems, the pandemic causing logistic and communication issues, etc. it doesn't surprise me its taking a while.
Don't get me wrong, I'd be pretty miffed too if I was in your position but there is really nothing more to do than just wait and hope the problem gets fixed soon.
It's the fact that they've been working on a solution since November and now they've gone silent since the holidays that burns me.
We've gotten nowhere through phone or email and this board was the only place we were getting a response from. Now we don't even have that. It'd be nice to get an update, even if it's "Oh, guess what - nobody at EA cares." At least then there's some closure.
But really, nobody at EA seems to care. And that's horsecrap.
Community ManagerI'm really sorry for the lack of a response here. There hasn't been one because we don't have any new details. We're still trying to get this resolved and will most definitely update once we have some news.
It’s been a month since I last posted here. Promises a that there would be outreach after the holiday, have gone unfulfilled.
I’ve asked for you all to provide color as to what you are doing to resolve the problem. No answer.
I’ve asked for the name of a person that I could speak to to resolve the problem. You told me “there is no person.” The real answer would be, “I’m not going to give you the name of the person.”
I’m not holding the mods here responsible for the issue. However I am holding them responsible for their lack of communication and frankly lack of honesty in communicating about this issue.
I’m just a customer, make that a former customer. I’m only one guy, but know that I will not be doing business with the company until this is resolved.
Additionally, I’m filing a complaint with the Better Business Bureau today. I would urge everyone else that has been wronged to do this same. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
The facts of the matter here is that EA offered a promotion and then did not fulfill the promotion. They’ve gone on to put the item that was offered for sale proving that it has a tangible value and was not added value.
The company has more than enough time to make this right. Rather than generate some codes for their online store and distributing them to the people on this thread, they’ve chosen to ignore it. If this was a problem that the company wanted solved, it would be solved.
JD
Community ManagerWe don't have an update on this yet. That's why we haven't said anything. We're still trying to get to the bottom of this and want it resolved as badly as you guys do. We will most definitely update once we have more information.
I'm following suit with Jason and will also be reaching out to the BBB. I encourage everyone else on this thread who wasn't given what they were promised to do the same - Enough is enough. EA has mishandled this from the jump and has shown that they're just another giant company that does not care about their customers.
This is a shame because the fix could've been so simple. We've been more than patient.
UPDATE: Submitting the complaint through @JasonDixon's link was super easy. It takes about 5 minutes to do. Thanks for linking, Jason!
@EA_Aljo All due respect, but all I did was point out that you said you all would reach out after the holidays and you didn't. Please correct me if I'm wrong about that.
I've given you an easy out here. Just give me the name and contact info of someone that I can reach out to and I'll handle it myself. You chose not to.
I filed my complaint with the BBB. We'll see where that goes. It can't be any less productive than posting on this forum.
JD
Community ManagerWe have been following up on this after the holidays and are continuing to do so. No update was posted because there is no news currently.
Community ManagerFor those of you that haven't received your code from Amazon, please send me a private message with the platform you're playing on and what region you're in.
pm'ed, thank you
Community Manager
