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johnnatale's avatar
johnnatale
6 years ago
Solved

NHL20 HUT CHAMPIONS failed to retrieve data

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Go to hockey ultimate team, then go over to the “online” optio...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hello, @johnnatale.

    The issue with HUT Champions is being investigated. Technically, you shouldn't be able to play until 2 PM PST on Fridays. However, there's an issue that is being looked into. 

    Regarding your other matter of the auction house, that's something you'd need to contact @EAHelp through Twitter or open a case with a live support advisor here for. They'll look into this for you. Thanks!

johnnatale's avatar
johnnatale
6 years ago

Thank you very much. Usually I’m able to access at 12et. Appreciate the help

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@johnnatale 

You're very welcome. You're right though and I was wrong. Normally, HUT Champions starts earlier on Fridays. That was my mistake. Regardless, we're trying to get this taken care of as soon as we can. Thanks!

  • rolis84's avatar
    rolis84
    6 years ago

    I am experiencing the same problem with HUT champions. So it seems no to be just a single user issue.  

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @rolis84 

      This is an issue we're aware of and working to resolve. Sorry for the trouble! We'll get it up and running as soon as possible.

      • rolis84's avatar
        rolis84
        6 years ago

        Thank you for the feedback and good luck🙌

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