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xItalian142x's avatar
xItalian142x
5 years ago

NHL21 HUT Marketplace Issue

Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Putting a player on the market for max price with no buy now pr...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @xItalian142x.

Unfortunately, we can't verify that you didn't set a buy now price since it sold using the buy now option. We wouldn't be able to reverse this. I'm very sorry.

xItalian142x's avatar
xItalian142x
5 years ago

Cant verify that I didnt set a buy now price? Did you even look at the picture i attached? It shows there wasnt a buy now price attached with my listing.. The other players in my sold section clearly show a buy now price because i set one for those players. OVI is on the market place right now for 250k. Meaning now you guys changed the pricing range? Showing that you guys knew 100k was too cheap. Why am i being screwed out of 150k because you guys dont know how to set proper pricing ranges? How could it have sold using the "buy now option" if i didnt set one?? actually look at the picture i attached and show me where i set the option for someone to buy now on my card. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @xItalian142x 

    We're not aware of any issues causing the buy now price to be added automatically. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

    • xItalian142x's avatar
      xItalian142x
      5 years ago

      Being unaware of a problem on your game is why you created help pages like this is it not? To get them fixed when problems occur. telling me to go to https://help.ea.com/en/contact-us/new/

      is how I already created this report.. So how is that going to help me? You guys give an option to post a pictures to show proof which is what i did. I dont understand what the point is if nothing is going to be done about the issue. I have proof. You can see that in the picture posted. Im still waiting for an actual solution to my problem. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @xItalian142x 

        This isn't something we can investigate through Answers HQ. You'll need to contact an advisor. We're not getting other reports of buy now being automatically set. If it was a known issue, we'd have some additional information. That's not the case here so your account will need to be investigated. Please contact an advisor so they can do that.

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