NHL21 HUT Marketplace Issue
Product: NHL 21 Platform:Microsoft XBOX One How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Putting a player on the market for max price with no buy now pr...
Forum Discussion
@xItalian142x Don't worry, they are also screwing me out of false advertising when not setting a quantity limit on the amount of purchases in teh first couple weeks for the Jumbo Elite Players Pack but when you do go to purchase there is a limit. I spent $100 to buy as many packs as possible, hit an error, and they were unwilling to give me my money back for the unused points or for manually taking my points and giving me the packs i requested to purchase (while still available to purchase in the store). I contacted their support and they told me to post something here so that they could help, because they could not and would not help me when reaching out to them directly. This game is such a scam.
Like you, I have purchased EA NHL games for years and they do not treat their customers with respect who spend hundreds or thousands per year on their products. I do think that if we found enough players out there that we could start a class action lawsuit for being scammed in ways for their unwillingess to help us as they make excuses and claim they cant fix it.
For example, I gave them a video of the errors I received and showed them that it was false advertising by not allowing me to purchase what I intended to purchase over 8 times and they told me via chat, there's no proof you intended to purchase these packs. I told them right that second, I'm intending to purchase these packs in writing and in the videos I sent. They are the absolute worst.
Not sure if you have any scenarios like that where we could discuss more and find more players in similar situations, but I think this is the only way they will take us seriously is if there's a large enough amount of people complaining about their misfortunes that EA brings on themselves for not thinking through their issues and resolving it for the thousands of players who pay to play each year. They are ruthless and should be held responsible for the countless acts where they treat their customers like crap and take advantage of them.
Like you, I have purchased EA NHL games for years and they do not treat their customers with respect who spend hundreds or thousands per year on their products. I do think that if we found enough players out there that we could start a class action lawsuit for being scammed in ways for their unwillingess to help us as they make excuses and claim they cant fix it.
For example, I gave them a video of the errors I received and showed them that it was false advertising by not allowing me to purchase what I intended to purchase over 8 times and they told me via chat, there's no proof you intended to purchase these packs. I told them right that second, I'm intending to purchase these packs in writing and in the videos I sent. They are the absolute worst.
Not sure if you have any scenarios like that where we could discuss more and find more players in similar situations, but I think this is the only way they will take us seriously is if there's a large enough amount of people complaining about their misfortunes that EA brings on themselves for not thinking through their issues and resolving it for the thousands of players who pay to play each year. They are ruthless and should be held responsible for the countless acts where they treat their customers like crap and take advantage of them.
@xItalian142x Here's a screenshot to the landing page where my original post was made last Friday that they removed from being visible to the community. Unreal. Had to go back into my history to find the link to where i posted it in the forum and I get the attached screenshot. Maybe I should start by looking into litigation...
- @jkirew
Not for how in depth you read my issue but ive been chatting with someone I was redirected too and this is the solution he gave me to being outed 150k pucks.. "Could you try doing a power cycle? I know its a very basic step, but it can help with a lot of issues. Shut down the console completely and unplug it from the power for a full two minutes. Then turn it back on and try to list a player and see if you have the same problem" ... Turn it off and turn it back on?? like that will fix the problem I had.. Its ridiculous. Now they are saying there is nothing they can do but fix it for other players in the future.. What about me who was screwed by this now? And what proof do we have that itll ever even be looked into?- @xItalian142x Yea, read your issue in full. I know it’s different from my situation, but you had visible evidence and proof of error like I did. They told me “I understand your concern, the issue will just need to be investigated further. We do appreciate the feedback.” My frustration is their unwillingness to make their game glitches right to you and I, let alone others who experience such issues. I asked for a timeframe and who I should be hearing back from and no response. Fixing it for future scenarios does not fix the pain you and I have received especially as we continue to purchase/sell players our players collection continues to devalue immediately. They don’t care because they know they will capitalize on everyone spending money each year regardless of the errors and glitches we receive, especially since they have a monopoly on sports video games.
