No motion from player with puck
Product: NHL 22 Platform:Microsoft XBOX One How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? I'm not sure What happens when the bug occurs? When playing i...
Forum Discussion
@EA_Blueberry I reinstalled the game and I am still running into the same issue.
EA_Blueberry
Community Manager
Community Manager@ssolo97
Do you have the power cord plugged directly into the wall or something else?
Would you be able to share the game to a different Gamertag on your console to see if it happens on that one? That way we can see if it's account specific?
Do you have the power cord plugged directly into the wall or something else?
Would you be able to share the game to a different Gamertag on your console to see if it happens on that one? That way we can see if it's account specific?
- @EA_Blueberry The Xbox is plugged directing into to wall socket. I do not have another gamertag to share to unfortunately. Im starting to to think the game itself may be defective.
- @EA_Blueberry For some odd reason, the game has progressively gotten worse - making it unplayable. I’ve tried every corrective measure possible. It’s even happening in Play Now mode.
- EA_Blueberry
@ssolo97
I'd hate to ask you to go this route but would you be willing to do a factory reset of the console? We are not getting any other reports on this so it sound very isolated to the account itself or hardware. - @EA_Blueberry I did a rest on the console and chose to keep my games and apps. This did not work, even after using two different controllers. Should I completely and unfortunately wipe the whole device?
- EA_Blueberry@ssolo97
It is possible there is corrupted data for the game locally and in the cloud. I think this is the best option to go forward to determine if it's account or hardware specific. - @EA_Blueberry Factory reset and reinstalled the game. Still the same issue. I’m having no other problems running any other game or app on my Xbox.
I'd just like to say that I am having this same issue. First happened a week or 2 ago when during the IIHF World Juniors tournament. Also happened tonight in offline season mode. It happens pretty much every game.
The player receives the puck and then can't move.. all you can do is shoot or pass to someone else. Very annoying, like ssolo97 said, makes the game very unplayable.
- EA_Blueberry
Thanks for jumping in, @unrealNeil72 and I am sorry the factory reset did not fix it for you, @ssolo97
It sounds like a bug in this case. There is just a couple last questions I'd like to cover to see if we can at least get this fixed for you while it's documented for the team.- Are you using standard Xbox controllers
- Does this issue happen if you share the game to another PSN ID/Gamertag on your console
- @EA_Blueberry Yes, all of my controller are standard Xbox wireless controllers. I’m not sure how to share to another gamertag
- EA_Blueberry@ssolo97
There is information on how to designate your Xbox as the "Home Xbox" which will allow other Gamertags on your console to play the games you own.
https://support.xbox.com/en-US/help/hardware-network/console/my-home-xbox
Would you be able to try it under a different Gamertag to verify if it's account based? - @EA_Blueberry I followed the directions in the link. My Xbox was already set to “my home Xbox”. I unchecked that box and then rechecked the box to make it my home Xbox again. I didn’t create a new gamer tag, but instead signed in as a guest and tried to play the game. The bug happened a lot less frequently, but it still happened. I got through one period until it began to happen again.
- EA_Blueberry
@ssolo97
Can you record a clip about 1 minute before the issue happens so we can forward it over to the team? Curious if it's something specific in game that is triggering it. - @EA_Blueberry Yes. Should I take it on a smartphone? Where do I send it?
- EA_Blueberry
@ssolo97
If you're on Xbox this is how to record a clip:
https://support.xbox.com/en-US/help/friends-social-activity/share-socialize/capture-game-clips-and-screenshotsI usually use Xboxdvr.com to look up my Gamertag for my clips. It might take 10-30 minutes for your video to upload on there. From there, you can save the video and upload it to a site like YouTube. Then share the link here.
- @EA_Blueberry Here is a longer clip. It’s about two minutes and clearly shows the issue. Every time the player stops moving his feet is when the problem occurs.
https://gamerdvr.com/gamer/kingsol97/video/150812045 My Problem is that with all my 3 Controllers while i am playing NHL22 my left stick isn't working from time to time. Especially when i want to breakout or cycle around the net. Somebody help me please
- EA_Blueberry@swiffi49
Are you experiencing a situation where the player doesn't move and controller feels unresponsive? Exactly this is my problem.
- EA_Blueberry@swiffi49 Merged your post into another one.
For the record. My system is a ps4.
Hope you'll find a solution soon
- EA_Blueberry
@swiffi49 @ssolo97 @unrealNeil72
Can you three provide me with this info:- Gamertag/PSN ID
- Platform you play on
- Mode(s) you're experiencing this in
- When did it start happening
- Are you using a standard controller that comes with the console or other model
We'll get these details up to the team. Thank you for flagging this down.
- @EA_Blueberry Kingsol97 is my gamer tag
- I play on the Xbox one S gears of war edition
- I noticed this around early December
- this has happened in practice mode, play now mode, and franchise mode.
- Ive used the standard Xbox controller that came with the console, a standard wireless Xbox controller black, and another standard Xbox night ops camo controller. All 3 have had the same issue occur. PSN ID is swiffi49
Platform PS4
Modes: HUT Squad Battles / Rivals / Hut Challanges and so on
Start was about two weeks ago
And my 2 standart sony ps4 controller and my snakebyte controller all the same problem
