Forum Discussion

Major-Bobbie's avatar
Major-Bobbie
6 years ago

No rewards in HUT

Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play HUT
What happens when the bug occurs? I cant redeem rewards and coins from HUT rivals. Coins is in princip allways missed out after games.
What do you expect to see? Rewards and coins
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) Now and then since a month
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID? Swackfelt
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? Swedish

‌

Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Dont know?
What happens when the bug occurs? I cant redeem my awards from HUT rivals and squadbattles. Coins rewarded after a game is very often missed out
What do you expect to see? Awards and coins
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) Very often sinne i got the game a Montgomery ago
What is your time zone? ECT - GMT + 1:00
What is your gamertag/PSN ID? Swackfelt
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? Swedish

‌

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Major-Bobbie 

    Can you give me some more details on this? Are you saying that when you finish a Rivals match you don't get any coins? Also, when the rewards screen comes up every Thursday, what happens when you try to claim the rewards?

  • Major-Bobbie's avatar
    Major-Bobbie
    6 years ago

    Yes, the coins are being shown after the game but when you leave the current game they are not handled out as they do in Otter modes when you see all the ”C’s” being layed on up to the right on the screen. Like today the HUT rival menu said ”play a game to get your weekly reward. And I Did but no rewards were given. Same goes for about twoo weekend ago. I tried to play three more games but nothing happened.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Major-Bobbie 

    I appreciate the details. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • Major-Bobbie's avatar
    Major-Bobbie
    6 years ago

    Appreciate the fast service but it didnt help. Still no sign of a button to claim the rewards !

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Major-Bobbie 

    Rivals rewards don't release until Thursdays at 2 PM PST. You won't see a way to receive them until then.

Recent Discussions