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Sammich13378's avatar
Sammich13378
6 years ago
Solved

Old Email Address for Account

So, as the subject suggests I bought NHL20 last week to play with friends during this isolation and when I installed, it popped up with "Sign in to your EA Account" and then an old email address of m...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    Hello,

    We've been discussing this in PMs, but I wanted to add this note for public visibility in case others are having the same issue. The only way to get this resolved is to go through the account recovery process here: http://help.ea.com/account-recovery/web-form. That form needs to be filled out when you don't have access to the email on the account.

    You need to have an EA account for multiple reasons. One, it lets our support team help with account issues. Sony and Microsoft can't help with issues pertaining to missing items/currency in Ultimate Team, Battlefield, Apex, Battlefront, etc. That's for us to manage. 

    It's also a means of security. We do our best to make it as difficult as possible for people to steal accounts and sell off the content you worked hard for and also may have purchased.

    The best I can advise is that you fill out the form again and try to answer the questions as best you can. I definitely understand the frustration here, but we can't just give people access to accounts without proving they own them. That would be a very big security flaw.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello,

We've been discussing this in PMs, but I wanted to add this note for public visibility in case others are having the same issue. The only way to get this resolved is to go through the account recovery process here: http://help.ea.com/account-recovery/web-form. That form needs to be filled out when you don't have access to the email on the account.

You need to have an EA account for multiple reasons. One, it lets our support team help with account issues. Sony and Microsoft can't help with issues pertaining to missing items/currency in Ultimate Team, Battlefield, Apex, Battlefront, etc. That's for us to manage. 

It's also a means of security. We do our best to make it as difficult as possible for people to steal accounts and sell off the content you worked hard for and also may have purchased.

The best I can advise is that you fill out the form again and try to answer the questions as best you can. I definitely understand the frustration here, but we can't just give people access to accounts without proving they own them. That would be a very big security flaw.

HomminShlong's avatar
HomminShlong
5 years ago

I understand that you don’t want to give people access to accounts without proof, but atleast make it so I can change the email in the log in. This is so shocking to me that EA allows so many complaints from customers without making the slightest attempt to fix them. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @HomminShlong 

    Being able to change the email without verifying ownership would let someone take over accounts too easily. You can edit your own email by going to www.origin.com, but you will need to verify ownership of the current one to do that. If you don't have access to the email on your account, please fill out this webform so an advisor can help - http://help.ea.com/account-recovery/web-form.

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