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AvgJoesGym's avatar
AvgJoesGym
6 years ago

Online versus game freezing in intermission "waiting for all users to resume"

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? When playing in online versus mode, the game will freez...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hi there, @AvgJoesGym.

Is this happening in every Online Versus match you play? Also, are you on a wired or wireless connection?

AvgJoesGym's avatar
AvgJoesGym
6 years ago
@EA_Aljo Not every time, but I would estimate 10-20%. I am on a reliable wireless connection
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @AvgJoesGym 

    Wireless is never reliable, unfortunately. Is it possible to switch to a wired connection or is your router too far away?

    • AvgJoesGym's avatar
      AvgJoesGym
      6 years ago
      @EA_Aljo I have switched to wired, same issue. I have other devices on this 5GHz network that work flawlessly, so it is definitively not the connection. I've also experienced this issue on as far back as NHL 17.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @AvgJoesGym 

        That's good you switched to a wire. I definitely recommend you stay on it as it's far more stable than wireless. Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4 Let me know what happens. Thanks!

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