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AvgJoesGym's avatar
AvgJoesGym
6 years ago

Online versus game freezing in intermission "waiting for all users to resume"

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? When playing in online versus mode, the game will freez...
AvgJoesGym's avatar
AvgJoesGym
6 years ago
@EA_Aljo Not every time, but I would estimate 10-20%. I am on a reliable wireless connection
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@AvgJoesGym 

Wireless is never reliable, unfortunately. Is it possible to switch to a wired connection or is your router too far away?

  • AvgJoesGym's avatar
    AvgJoesGym
    6 years ago
    @EA_Aljo I have switched to wired, same issue. I have other devices on this 5GHz network that work flawlessly, so it is definitively not the connection. I've also experienced this issue on as far back as NHL 17.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @AvgJoesGym 

      That's good you switched to a wire. I definitely recommend you stay on it as it's far more stable than wireless. Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4 Let me know what happens. Thanks!

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