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AvgJoesGym's avatar
AvgJoesGym
5 years ago

Online versus game freezing in intermission "waiting for all users to resume"

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? When playing in online versus mode, the game will freez...
AvgJoesGym's avatar
AvgJoesGym
5 years ago
@EA_Aljo I have switched to wired, same issue. I have other devices on this 5GHz network that work flawlessly, so it is definitively not the connection. I've also experienced this issue on as far back as NHL 17.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@AvgJoesGym 

That's good you switched to a wire. I definitely recommend you stay on it as it's far more stable than wireless. Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4 Let me know what happens. Thanks!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @AvgJoesGym 

      We really need to rule out any issues on your end as we're not aware of something with our servers that is causing this. The majority of people are able to play without issue.

      Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

      • AvgJoesGym's avatar
        AvgJoesGym
        5 years ago
        @EA_Aljo I don't have a PC. This happened again this morning. I'm returning this game because as much as I enjoy the game and think it's a great product, this is too rampant an issue. Half of my losses in online versus are due to freezing at the first intermission. It's unconscionable to me that this is still happening in your game after 4 years. Appreciate your efforts but until this issue gets fixed (and you can see in those links I posted how prevalent it is), I'm no longer a customer.

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