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AvgJoesGym's avatar
AvgJoesGym
5 years ago

Online versus game freezing in intermission "waiting for all users to resume"

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Occasionally (10% - 49%) Steps: How can we find the bug ourselves? When playing in online versus mode, the game will freez...
AvgJoesGym's avatar
AvgJoesGym
5 years ago
@EA_Aljo I don't have a PC. This happened again this morning. I'm returning this game because as much as I enjoy the game and think it's a great product, this is too rampant an issue. Half of my losses in online versus are due to freezing at the first intermission. It's unconscionable to me that this is still happening in your game after 4 years. Appreciate your efforts but until this issue gets fixed (and you can see in those links I posted how prevalent it is), I'm no longer a customer.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@AvgJoesGym 

Both of those threads are quite old and they have a small number of people experiencing this. We're not aware of an issue with the game that is causing this to happen. However, peer to peer connections are more susceptible to this happening so it's something you can experience in Online Versus and online Draft Champions games. It's unfortunate you don't have a PC because that will show us the quality of your connection.

If you decide to play again, take a look at the network settings screen on your Xbox and let me know what it says for the IPv. This should be on IPv4 and not 6.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AvgJoesGym 

    Cool. IPv4 is good. Can you check your router to see if there's a firmware update available? Also, your router may support QoS (Quality of Service). Check for a setting for that and enable it.

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