Ping is between 6 an 8 ms but always lag
Hi! I used in NHL21 the setting find Games <20ms an it worked fine, alle games were shown between 6 an 8 ms. My Ports are open but the players respond total delayd, agein. Whats the problem? If it sh...
Forum Discussion
Was in contact with @EA_Aljo before about this issue a couple of weeks ago, it seems to get worse (Xbox One Series X, Germany). Over the holidays I took my Xbox One to my relatives (1 Gbit wired connection) and I was relegated to Rivals Divison 2 because of the terrible connection, I either won so that my opponent quit (bad connection for him?) or I lost because my opponent had a visible advantage (faster or more agile gameplay) while I had the "fat man lag".
The worst thing about the new "online search setting" is that I have to play against all those guys I blocked before due to the bad connection, <20ms is most of the time unplayable, you can just tell that you have a disadvantage even with several synergies activated. I think that the European Top 100 players on the Xbox HUT Champions Leaderboard are all good players but they all have a connection advantage (especially the guys from Eastern Europe) because I played most of them. Bottom line is, HUT Rivals as well as HUT Champions is basically unplayable for me, you have to adjust to the connect, not to your opponent. Sometimes you can forecheck aggressively and sometimes you can't because you are too slow. And if you are too slow than good luck beating someone playing the trap. You can still win but it takes the fun out of it because you know that it's not fair.
As someone who has played the NHL Series since 08, I am 100% convinced that the problem is the EA server and not my connection. The ping setting in the game is bugged and not an indicator whether the overall connection is good or bad.
And I still don't know why this issue it not escalated by @EA_Aljo, there are plenty of people complaining, what is the problem for somebody from EA to check server/network connections in Central + Eastern Europe?
There are plenty of people who are upset about this problem and I am convinced that there are people who just quit playing NHL with the same problem and without voicing their discontent.
EA_AljoCommunity Manager
Hello, @prospero99c
We're currently not aware of any server issues with your region but will certainly watch for them. Did we already go through connection troubleshooting? I was looking for our history of posts, but am not finding them.
@EA_AljoI know @prospero99c since over 10 years and we met sometimes in real life. He is one of the best players I know and a nice person. We both have done all the connectin troubleshooting more than one time, we both know a lot of network settings cause of our real live job. It's 100 % not our betwork connection. We used other providers, other modems/routers … nothing helps. I testet it from diffrent locations in germany … alsways the same problems. It's for us a problem since NHL 13 … the games before was fine.
We have troubleshoot our connections, they are fine. A good answer would be if you and EA are telling us the server locations. I think that would clear everything. I will send another traceroute later … the problem is clearly on the EA site nor on ours but we know for years that EA will not do something against. No fun to play …
- I agree..
- @EA_Aljo So please explain me where the problem is !? If, according to UOtrace, my connection is good, and you have confirmed it !!! But as @ Codo37 mentions the game is simply delayed even though the connection is good and the ping is stable for 23ms .. but it can't be proved in the video because it's not visible, but all the players' reactions are with a delay such that I can't affect the game!
Here is the EA Traceroute protocol. It shows 90 ms … my NHL says 6 to 10 ms connect. The 90 ms is like the game plays … explain!
Its in wins too … not only in losses but its impossible to win with the lag against a good player with good connect or whatever.
And here the EU Server (if its not the correct adress, then post here please the right IP).
30 ms … not the shown 6-8 ms on the NHL Ping Screen. explain again!
