Ping is between 6 an 8 ms but always lag
Hi! I used in NHL21 the setting find Games <20ms an it worked fine, alle games were shown between 6 an 8 ms. My Ports are open but the players respond total delayd, agein. Whats the problem? If it sh...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerAre you on a wired or wireless connection? What system are you playing on?
In game, you're connecting to a server closer than the one you're testing. That's why you see the lower ping. You're also only sending 7 packets. You need to send 100 to get more accurate results.
haha … are you kidding me? Answers … not more questions please!
Here the screen with 100 … and where are the servers in Europe? I want an answer!
- EA_Aljo
We don't give out the server locations. As far as your test goes, again, I'm not seeing any issues with it. Since you're also not showing any lag in your videos and we've done all troubleshooting, I can't think of anything else to suggest.
- EA_Aljo
Packet loss is most likely the issue. That's different than what the others are experiencing. Did you already try alternate DNS settings?
You have packet loss on your isp servers that is probably why your having issues .. the first 4-5 hops are usually your isp , do a trace on google.com see if you still get packet loss on your first 4 hops
You tell me that my network connection is fine but the game lags as hell. So the logic conclusion is the problem is on Ea/Server side. Thats what you telle me.
But no fix or help is coming like ever from EA.
You act like a polican, talk a lot of empty words. the only question you answerd is that you can't tell me the server locations. The conclusion to this is I think cause there is no
server near the middle of germany. Thats why we here have everytime disadvantage against Czechs, Slovaks, Swedes, Fins and Greatbraitans. I had not a good connect since over omne week.
When the game came out in September some games were bad, some were good. After Christmas like every year it's online unplayable. Many players got the game at christmas so is there to much traffic? Share the NHL game the servers with the FIFA game? This is no acceptable coustomer support and no even playing field. When I play online I want to have the same chances as every other player but thats not like it is.
All my other games work online fine, only NHL will lag like hell. ANSERWS not empty words please. THIS NEED A SOLUTION CAUSE THE PROBLEM IS ON YOUR END!
- EA_Aljo
We're not aware of any issues in your region and we are getting very few reports like yours. Our servers are one part of the equation here. There are many other variables that we don't have any control over. You say the game is extremely laggy, but your videos don't show any lag. Can you get a video of the lag you're experiencing? If it's that bad, it should be noticeable in a video.
Where are you from ? I’m almost getting the same results as you on your traceroute test I’m from Toronto .. when I showed my isp provider this they said it’s not a really good accurate test .. something like PingPlotter is more accurate and reliable then the one ea makes us test on
