Ping is between 6 an 8 ms but always lag

@MaraSGc 

I'm sorry for the delayed response. There has been severe weather here preventing many of us from working. As far as your issue goes, it's odd there would be no IP for your router or the node in your neighborhood. Do you have a firewall enabled that is preventing your router from being pinged?

Hello, yes I think I have ..

Hello,

I have a same issue with input lag since the game has been released. I have a ping between 12-15 ms, but most noticeable is the input lag. At the end, the game is unplayable even when I am playing on Europa server ( I am from Germany)  On Scandinavian server there is no way for me to play, because of highest input lag. The players start to accelerate very late. Every poke check leads to 2 min penalties. Also the game vs. finish or Swedish players is becoming horible.

Here is a trace route to EA server. As you see I do not have any issue with a ping

BR Duessel 

@MaraSGc 

I can't understand the language, but it looks like there might be a firewall in place. Can you disable it and run the test and then enable it again?

Hi .. here are the test results with firewwall on and off

@MaraSGc 

Your router still isn't showing up. Regardless, as I've said before, there's really nothing else I can do for you. If we notice any issues on our end, they'll be investigated.

@MaraSGc 

You should do a google search on your router model to see if anything comes up. However, the rest of the results don't look bad so I can't tell why you'd be lagging and/or disconnecting. 

@MaraSGc 

You can contact support for your router to find out why the IP isn't showing up on a trace route. When the issue is with our games, servers, your EA account, etc, we can help with that, but your network hardware isn't something we have a lot of troubleshooting for. You can most likely find out a lot of information through google or by contacting support for your router. Regardless though, the connection looks good since your ping times are acceptable and there isn't any packet loss. I don't think the lack of seeing the IP on a trace route is affecting your connection. It just would be good to see what the ping times and packet loss are for it.

@MaraSGc 

Every game is different. There are many different variables involved with connections as well as just how the game is coded. I'm not a developer so I can't go into those details, but just because you feel lag in one game and not others, it doesn't mean it's always the game that is causing the problem. If there were a problem with our servers or the game, everyone would be having the same experience. When that happens, we announce there's a problem that's being investigated. A lot of times, these issues are regional and dependent on the ISP. It also could be an issue with bandwidth in your area. Do you ever notice times gameplay is better? Maybe late at night when most have stopped playing for the day?

@MaraSGc 

Your download speed isn't high, but it should still be sufficient. I'm very sorry, but this isn't something I can help with. The recent tests you posted aren't showing any issues and we've gone through all the troubleshooting I can suggest.

Dear EA,

I am writing to you today because I am havinga big issue in HUT. Indeed, for about a week, the quality of the connection during online matches has been very poor for me and for other players from Switzerland et France. I know it's not from me because I don't have this problem when I play Fifa 21. The matches become unfair when I play against Finns in particular who don't have these problems. I am pretty sure that these are not your values and I know that they are not those of the sport.That's why I'm asking you to fix this. It's not possible to pay 70 dollars every year for NHL and have such poor quality games. 

Hope I will get a response from you soon.

Kind regards,

Krums

Hi there, @The_Krums 

We'll need to go through some connection troubleshooting. What system do you play on and are you using a wired or wireless connection? Also, have you gone through this thread and tried any of the suggestions in it?

I play on PS4 with a wired connection. And yes I have already tried the suggestions in this thread.

@The_Krums 

Can you run a UO Trace for me and screenshot the results? A PC will be required to run the test. The instructions are here. Also, how bad is the lag? Is the game stuttering or pausing and then speeding up or does it just feel like your players are slow?

The lag is important. My players are indeed slow and heavy. Also, when I press R2 there is a big delay for the player change to take place. On the other hand, the game does not stutter and it does not stop and then accelerate.

@The_Krums 

Can you run that test again, but send 100 packets this time? Also, did you run it over a wireless connection? Since you play wired, it needs to be on a wired connection.

This time I made the test with a wired connection.

@The_Krums 

Can you try it one more time using the European IP? It is 159.153.72.252.

Here is the screen

Same here again, some games work fine where I can win against the best Players in the ranking, since yesterday nothing works again, all delayed again and I have nothing changed on my connection. This game is pure * cause of the servers. EA is aware of the problem but the do not let us official know. Thats the case for years, the servers are crap and when you live in the wrong location you have noc chance to play a fair game. Always the same her, troubleshoting, Ports, eatraceroute. All fine, answer is "NOTHIMNG WE CAN DO"

@The_Krums 

Your test falls within acceptable limits. It's not great, but it doesn't look like you should be lagging. Can you get some video of the lag you're experiencing? Also, I assume you already tried using alternate DNS settings?