Ping is between 6 an 8 ms but always lag
Hi! I used in NHL21 the setting find Games <20ms an it worked fine, alle games were shown between 6 an 8 ms. My Ports are open but the players respond total delayd, agein. Whats the problem? If it sh...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @The_Krums
We'll need to go through some connection troubleshooting. What system do you play on and are you using a wired or wireless connection? Also, have you gone through this thread and tried any of the suggestions in it?
I play on PS4 with a wired connection. And yes I have already tried the suggestions in this thread.
The lag is important. My players are indeed slow and heavy. Also, when I press R2 there is a big delay for the player change to take place. On the other hand, the game does not stutter and it does not stop and then accelerate.
- EA_Aljo
Can you run that test again, but send 100 packets this time? Also, did you run it over a wireless connection? Since you play wired, it needs to be on a wired connection.
This time I made the test with a wired connection.
- EA_Aljo
Can you try it one more time using the European IP? It is 159.153.72.252.
Here is the screen
Same here again, some games work fine where I can win against the best Players in the ranking, since yesterday nothing works again, all delayed again and I have nothing changed on my connection. This game is pure * cause of the servers. EA is aware of the problem but the do not let us official know. Thats the case for years, the servers are crap and when you live in the wrong location you have noc chance to play a fair game. Always the same her, troubleshoting, Ports, eatraceroute. All fine, answer is "NOTHIMNG WE CAN DO"
- EA_Aljo
Your test falls within acceptable limits. It's not great, but it doesn't look like you should be lagging. Can you get some video of the lag you're experiencing? Also, I assume you already tried using alternate DNS settings?
I can't. You can't see on a video the time lag between when I press R2 and when the player change is made (this is juste one example). As I and others have told you, the problem is not with us but with your servers. You have to do the tests and fix it. It is not acceptable that from one day to the next, the game is no longer properly playable.
- EA_Aljo
Thanks for the feedback. If we notice any issues with the servers, we'll make an announcement. For now, all we can do is troubleshoot.
I don't think I've seen an anwser to the question in the thread start; why is the ping graph showing a superb connection when we are experiencing lag? Please explain why this graph is not affected by bad ISPs or bad routers etc.
Thats the point! The graph should show when there are problems with the ISP or the router. But in our case there are no problems with the ISP or the router! The real problem are the servers, but EA will never made thet public. There are hundred of threads in other forums, reddit etc. where NHL and FIFA players write over the same problems. But the liar company said everytime its our fault and there is nothing they could do cause on their end all is fine. THATS WRONG!
- EA_Aljo
Can you get some video showing the lag? There's a difference between feeling like there's lag and there actually being lag.
- EA_Aljo
I get there are hundreds of others that are experiencing lag, but compared to the hundreds of thousands or millions of players that we don't hear from, it's a smaller part of the population so we need to go through troubleshooting when we're not aware of any issues on our end that would be causing lag.
- @EA_Aljo We had made all troubleshooting, do ypu remember? It were all fine.
I made more tests cause I had in some games the same lag offline in Squad Battles. There a some rounds were I win all games by more than 10 Goals (dont care if teams are over 90 with 5 or 6 synergys on). Then there is one game where I cant pass, shoot, all again slow, fatman lag. I made a video and it was the same 250 ms input lag. So, the game is in Squad battles connected to the internet …
Next try. I disconnected the console from internet by unplugged the network cable and played a game on superstar like I play in squad battles. What happend? The same input lag! This cant be the connect so what is it? Bad code? I have two Xbox One (one first gen, one Xbox One X). and its on both consoles. I tried wired controlers, some other wireless controllers, diffrent TV or Monitors. Nothing chaged … so the problem is not only the connection. Please explain where the Input lag could come when I play offline? I cleard cache, made new Mac adress etc. nothing works. - EA_Aljo
You can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.
here is the test..
- @EA_Aljo And one more thing surprised me today, and that was that the match I played here had a delayed reaction of the players and we still won the match, but the important thing is that the player stopped playing against the player, and at that moment the game was no longer delayed started playing, so again a terrible delay !!!
- @EA_Aljo I contacted the advisors per phone and they don’t konw what they are doing … they have absolut no plan what the problem is, the only thing they do is go through a troubleshooting script … unplug your router/modem, open ports, wired/wireless … this has nothing to do with a technical support crew. They are noobs with no plan of what they are talking about, they don't understand most of the problems and had no knowledge of networks or what happens behind the game. UNLESS AGAIN!
@EA_Aljo Sorry no, I can't send you a video. I don't play eashl club games anymore, not since the rest of my team quit because of the lag and your lack of effort trying to solve it.
The occasional games I play now are in eashl drop-in mode and in this mode:
* Many searches for a game timeout.
* I play with/against the same players in consecutive games.
* Ping is over 100ms.
This tells me there are no hundreds of thousends, nor millions, of players in this game mode. At least, not in northern Europe.
However, even in these games where the overall lag is noticeable, because of a far away server, I still notice some of the same inconsistencies in the game:
* ONE team is fast.
* ONE team is good at intercepting pucks.
* ONE team has good AI players.
* ...etc.
Just a final thought; how about listening to the people who actually take the time to tell you when something is not working as intended(?).
I get that you sometimes need to tell the not-so-technical-people to restart this or that. But, when that doesn't work? When something is actually wrong??
Oh, another final final-thought; please explain to me, an adult who spent a considerable amount of years in software development, what the difference between me "feeling a lag" and a real lag is. Maybe I can use it towards my paying customers instead of finding the root cause... sounds a lot cheaper.
