Ping is between 6 an 8 ms but always lag

Same here again, some games work fine where I can win against the best Players in the ranking, since yesterday nothing works again, all delayed again and I have nothing changed on my connection. This game is pure * cause of the servers. EA is aware of the problem but the do not let us official know. Thats the case for years, the servers are crap and when you live in the wrong location you have noc chance to play a fair game. Always the same her, troubleshoting, Ports, eatraceroute. All fine, answer is "NOTHIMNG WE CAN DO"

@The_Krums 

Your test falls within acceptable limits. It's not great, but it doesn't look like you should be lagging. Can you get some video of the lag you're experiencing? Also, I assume you already tried using alternate DNS settings?

I can't. You can't see on a video the time lag between when I press R2 and when the player change is made (this is juste one example). As I and others have told you, the problem is not with us but with your servers. You have to do the tests and fix it. It is not acceptable that from one day to the next, the game is no longer properly playable.

@The_Krums 

Thanks for the feedback. If we notice any issues with the servers, we'll make an announcement. For now, all we can do is troubleshoot.

I don't think I've seen an anwser to the question in the thread start; why is the ping graph showing a superb connection when we are experiencing lag? Please explain why this graph is not affected by bad ISPs or bad routers etc.

Thats the point! The graph should show when there are problems with the ISP or the router. But in our case there are no problems with the ISP or the router! The real problem are the servers, but EA will never made thet public. There are hundred of threads in other forums, reddit etc. where NHL and FIFA players write over the same problems. But the liar company said everytime its our fault and there is nothing they could do cause on their end all is fine. THATS WRONG!

@dexieland 

Can you get some video showing the lag? There's a difference between feeling like there's lag and there actually being lag.

@Codo37 

I get there are hundreds of others that are experiencing lag, but compared to the hundreds of thousands or millions of players that we don't hear from, it's a smaller part of the population so we need to go through troubleshooting when we're not aware of any issues on our end that would be causing lag.

@Codo37 

My comment was more about how we need to troubleshoot connection issues when there are no currently known issues with our servers. We've gone through all the troubleshooting we can in your case. You'll need to contact an advisor to continue working on this.

@Codo37 

You can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

here is the test..

@MaraSGc 

Your test results look fine. I don't know why you're lagging so much. Unfortunately, I'm out of ideas. You'll need to contact an advisor to have them continue investigating this.

@Codo37 

Thanks for trying. Unfortunately, I can't help with this. We're not aware of any issues with our servers in your area. Should a problem be discovered, we'll post an update.

@EA_Aljo  Sorry no, I can't send you a video. I don't play eashl club games anymore, not since the rest of my team quit because of the lag and your lack of effort trying to solve it.

The occasional games I play now are in eashl drop-in mode and in this mode:

* Many searches for a game timeout.

* I play with/against the same players in consecutive games.

* Ping is over 100ms.

This tells me there are no hundreds of thousends, nor millions, of players in this game mode. At least, not in northern Europe.

However, even in these games where the overall lag is noticeable, because of a far away server, I still notice some of the same inconsistencies in the game:

* ONE team is fast.

* ONE team is good at intercepting pucks.

* ONE team has good AI players.

* ...etc.

Just a final thought; how about listening to the people who actually take the time to tell you when something is not working as intended(?).

I get that you sometimes need to tell the not-so-technical-people to restart this or that. But, when that doesn't work? When something is actually wrong??

Oh, another final final-thought; please explain to me, an adult who spent a considerable amount of years in software development, what the difference between me "feeling a lag" and a real lag is. Maybe I can use it towards my paying customers instead of finding the root cause... sounds a lot cheaper. 

Have you guys noticed it’s the same thing every year ? This game blows nothing but player delay servers suck it can’t handle all these players on now that lg has started it got worse.. ea won’t admit it .. when was the last time nhl ea servers had a maintenance? 

@Toronto77777 

The servers are regularly maintained. There are many variables that provide your connection besides our servers. They are certainly capable of handling the traffic we get from the new LG seasons starting. I had no issues in my games and nobody complained about lag. We also aren't aware of any issues currently so we'll need to troubleshoot everyone individually.

@dexieland 

I don't see how there's been a lack of effort. I'm here almost every day trying to assist with this. There's a lot out of our control as our servers are just one part of the connection. I am listening to people saying the game isn't working as intended. I'm also here to try to help get that resolved. We aren't aware of any issues currently as the vast majority of people are playing without connection problems. Unfortunately, without video of the issues you're facing, there isn't much that can be done. We can go through connection troubleshooting if you like, but since we can't see the problems you're experiencing, it can't be reported to the dev team. There is no evidence so far showing there's a bias towards one team over the other and this is absolutely not built into the game.

@EA_AljoI played this game for many years. The complaints are the same every year. Not only for hockey, for all your sport games. Nothing happens, it's not getting better. Maybe it's lack of resources or effort or something else. I really don't care. What I do care about is getting what I payed for. This game is nearly unplayable. It's not fun. It could be fun. With an level playing field it would be. But, for now, it's not.

The big question is: How do I connect to a server? When I use the max ping feature at <20 ms i get only games 90% against slovaks and czech players. Ping showes every time between 6 and 10 ms but it's in most games total delayed. When I use the setting <30 ms I get lots of games aginst fins and swedes with a shown ping from 27-30 ms and it's total unplayabele. So when I get 27-30 ms i must connect to a diffrent server than when I hat the 6-10 ms. The next quistion is: what way does the singnal go after I connect to the server? You say the connect will be affected by many thins such as routing, the ISP and more but this should be shown in the ping that displayed in the game. So the real problem must be what happend after the connect to the server on the way to the other player. All other problems should be displayer on the ping screen in the game but my line is totaly flat. I think its clearly a location problem. When I play games aginst player in the north of germany near Hambur I have the problems, when I play games againstt players in the south of germany south of Munich I have problems. I live in the middle near Frankfort and when I play games aginst players in the middle of my country it works fine, so it cant be my problem. I think I live in a grey area where I'm to far fom any server … thats the real problem.