Player cannot move once obtaining the puck

I uninstalled and reinstalled and the problems are still ocurring

@Goaliea54 

Are you using official controllers or are they third party made controllers? I can really only advise trying one more controller to see if that's the issue. In Battlefield some players for PlayStation had issues with the sniper rifles not shooting because of the sensitivity for the trigger button being pressed too hard over time. Some people gently press buttons while other mash, which mashing can wear down response time. 

unistalling also made the issues more prominent and worse

@Goaliea54 

Do you have any corrupted save files lingering for the game on your system?

Whenever we've came across these before it's came down to the controller, which is why I recommended trying out a brand new third one to see if there is any impact (unless the 2nd one you have was also brand new). 

We could always go the route of factory resetting the console, but I really don't want you to go to that extreme unless you don't mind. 

Alright. What do you suggest

My old controllers that I used on nhl 21 specifically were xbox official wireless ones. One of them broke and the second one was as old as my console (like 9 years) and has really bad input lag. My newest one is made by afterglow and is wired, and its maybe two-three months old and worked perfectly fine until like two weeks ago

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@Goaliea54 wrote:

My old controllers that I used on nhl 21 specifically were xbox official wireless ones. One of them broke and the second one was as old as my console (like 9 years) and has really bad input lag. My newest one is made by afterglow and is wired, and its maybe two-three months old and worked perfectly fine until like two weeks ago

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I'm concerned it's the third party controller either suffering a hardware issue or some type of compatibility issue with our game and the console. Do you have any friends that can lend you a controller to see if it works or see if one is available to return to the store for a full refund if it's still doing the same thing in game?

@scottafghan 

What system are you playing on and which control scheme do you use (skill stick, hybrid or NHL 94)? Also, have you tried a different controller? Thanks!

@scottafghan 

Thanks. I have a few more questions for you. Does it happen with skill stick and hybrid as well? Have you tried them both wireless as well as plugged in? Has this always happened or did it just start recently?

@scottafghan 

As a test, can you try those other control schemes to see if the same thing is happening?

Sorry for the delay in reply.....No I didn't try the other control schemes as that is not how I play....I actually bought a new PS4 controller and it has the same issue. It doesn't happen more than a couple times a game, but it is irritating to say the least.

Scott in the Philippines

Did you happen to start playing before the full download of your game was complete? I did this back at launch because I was too impatient and came across similar issues.

I recommend backing up all your save files and redownloading your game - be sure not to touch anything until it is 100% downloaded

@scottafghan 

Would you be able to try out the other schemes as a test to see if they have the same issue?

Having the same issue in PS5, original controller (9months old) - other games are working perfectly except online match mode. I created a new thread for this.