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Drophammer's avatar
Drophammer
6 years ago

Player freezes skating.

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? When skating the p...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@Drophammer 

Thanks. I've seen a few others report this over the last couple of years. I haven't found a solution for it yet. The others never told me what resolved it. Have you power cycled your console since this started happening? If not, try that now and let me know if it helps.

Drophammer's avatar
Drophammer
6 years ago

Hi,

I have power cicled my console several times since the problem started but there is no changes in game play. The problem is still active. Hope you/EA can give me a soultion as soon as possible.

Thanks for your support.

Bye and have a nice day. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Drophammer 

    Have you checked for a firmware update for your controller? This can be checked by going to you Xbox settings. Then, go to Devices & Streaming > Accessories. Make sure your controller is updated here.

    • Drophammer's avatar
      Drophammer
      6 years ago

      Controller updated and the problem remains the same.

      Thanks.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Drophammer 

        What control scheme are you using? Skill stick, Hybrid or NHL 94 controls?

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