Poor ping/connection
Why over the last couple weeks have the pings and connections gotten so bad? I just had the worst game in years with a ping over 8000. Used best game location and that's what I got.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerA lot of this most likely has to do with the higher number of people playing. The internet in general is feeling the strain from people staying home due to the pandemic. We can also go through some connection troubleshooting. First, if it hasn't been done in a while, it's good to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. If that doesn't help, let me know what systems you guys are playing on and we'll continue to troubleshoot. Thanks!
I understand the basic power cycle for connection issues and have tried this already. My PS4 maintains a solid 85mbps download and 15mbps upload while my PC runs a great 300mbps download. So my connection is working great
- EA_Aljo
Speed isn't the issue. You need a stable connection. Which is harder to come by these days due to the additional strain on the internet. Are you playing on a wired or wireless connection?
Playing on a wired connection. And NHL is the only game I have issues with. MLB, world of warships, call of duty, rocket League, Netflix, steam games on PC non of these have any issues
- EA_Aljo
Is anyone streaming anything while you play? That's going to have an impact on your connection. What system are you playing on?
Community Highlights
- EA_Aljo22 days ago
