Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

joeltougas120

7 years ago

@NHL_Live_Support
Console: Xbox One
Account Name: Elidoux99
Timestamp (date/time, with time zone): Sept. 13 17h35 EDT
Which mode were you in?: HUT
What were you doing just before it occurred?: Played Rocket League before launching the game but we opened our free packs before starting the game (daily challenge)
How often does this issue occur? Is it 100%, every other game, etc?: 100%, but we were able to play in pre-release 2 days ago. We had to do some cleaning in the persistent storage and the Mac address to make it work though.
Can you attach a picture of the error code or provide the error code number? Same error code as the other users.