Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

NHL_Live_Support

NHL Team

7 years ago

Hey everyone,

Thanks so much for replying and providing additional information on this error. This issue is at the top of our priority list and we are hoping to fix it very soon.

I truly apologize for any inconvenience this has caused you, I understand it must be frustrating.

AIR217

7 years ago

Any update to this issue. It has now been 4 days for me. I paid extra money to play the game early and haven't been able to play. I loved the beta and was able to play it. Now all I can do is watch my brother-in-law and his friends play on his Xbox while my Xbox sits on the other side of the wall unable to play the game I want to play. On top of that, I set up a case and requested a call, only for him to say it was a known issue that is being worked on. I got excited when I checked my case and it said resolved. I guess telling me it was a known issue was his idea of it being resolved. He also sent me a link to follow on Answers HQ. This is the title to the link he sent(It's from 2015):

windows cannot find C:\Program files (x86)\origin.exe