Post your FTRD information here! (Failed To Retrieve Data)

Console: xbox one

Account Name: TheGr8Splatsby

Timestamp (date/time, with time zone): 100% of the time since launch (cst)

Which mode were you in?: all online modes

How often does this issue occur?: 100% of the time

Can you attach a picture of the error code or provide the error code number?: 74a7fc65fb4d3505-0000000000009999-0fcb11a941356f06

Have talked with chat support twice to try and resolve this issue. Followed all trouble shooting steps they assured me would fix the issue(all listed in this thread by other users...hard reset, router reset, cache clear, connection verification, etc.) None of these worked.

Second chat was finally told this is a known cross-platform issue but that there is no known fix at this point. Asked to be compensated or refunded for my purchase since I only purchased for online play and was told EA will not be assisting with this.

Have been buying EA games (NHL included) for several years but don't think I'll being doing that any more. Customer service for this is a joke.