Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

NHLiveSupport

EA Staff

7 years ago

@snowy700 Have you tried disconnecting any other controllers connected to your X1? That has worked for many people.

snowy700

7 years ago

Yes unplugging the controller works, but that’s not a solution just an fyi, fix your game

Landeskogg92
Rising Rookie
7 years ago
@snowy700 100%. It’s hard to explain, but I use another controller plugged into my Xbox and speakers to allow the sound to come out of my monitor. Meaning atm, the only way I can hear sound for NHL 20 is through my headset. Very inconvenient and this needs to be fixed.