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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
b_moyer69's avatar
b_moyer69
6 years ago

1)Ps4

2)b_moyer

3) 6:34 January 2nd,2020 EST

4)World of Chel

5)trying to collect challenges

6) everytime I try to collect the third ones challenge from week15 Christmas part one

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @b_moyer69 

    Have you tried power cycling your equipment? If not, please do that now with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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