Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

toniboi88

6 years ago

@NHL_Live_Support Xbox one
Tonisuperboy10
all time and i live in helsinki(finland)
the online game and when i am coming play with friend
press play
100%
yes

EA_Aljo

Community Manager

6 years ago

Hello, @toniboi88

Does this only happen when you play with a friend?

toniboi88
6 years ago
@EA_Aljo yes
toniboi88
6 years ago
@EA_Aljo when i am invited friend and then try start game
- EA_Aljo
  Community Manager
  6 years ago
  @toniboi88
  
  Can you and your friend check your NAT setting on your consoles and let me know what it says?
  - Jerppana99
    6 years ago
    @EA_Aljo I have this same problem as toniboi88. I can not play with my friends anymore, as there comes error code.