Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

TripWire79

6 years ago

Console PS4

Account name: TripWire79

Time: 12:10 AM Central

Mode: world of chel

Doing: trying to play online in world of chel

Often: 1st time I've had this issue and only game it's doing it

Error code: D9A1E5DCAF01BF7D-0000000000009999-383E8D9E215A2B1A

EA_Aljo

Community Manager

6 years ago

Hello, @TripWire79.

Is this happening every time or was it just once? If it's repeatedly occurring, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!