NHL Team1. Xbox
2. Epic Hockey19
3. March. 22/ 5:50 Mountain Time Zone (MT)
4. Hockey Ultimate Team
5. I was bidding on lots of cards to try and get good cheap deals
6. This issue occurs 100% of the time when I try to buy anything
7. Error Code: (B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB) File with the image is attached below
P.S. - I read on a forum that this was happening to people you were bidding on cheap cards and EA suspected that it was bots and banned them from making purchases. I had the same error code as them so I suspect this to be the reason.
Community ManagerIf you're getting this when trying to use the buy now function, that's easy for us to resolve. It requires an advisor accessing your account though. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
PLEASE HELP!! THIS IS URGENT. I AM UNABLE TO BUY ANYTHING IN THE AUCTION HOUSE!!!
1. Xbox
2. Epic Hockey19
3. March. 22/ 5:50 Mountain Time Zone (MT)
4. Hockey Ultimate Team
5. I was bidding on lots of cards to try and get good cheap deals
6. This issue occurs 100% of the time when I try to buy anything
7. Error Code: (B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB) File with the image is attached below
P.S. - I read on a forum that this was happening to people you were bidding on cheap cards and EA suspected that it was bots and banned them from making purchases. I had the same error code as them so I suspect this to be the reason.
Community ManagerHello, @RyeseRichards.
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll get this taken care of for you. Thanks!
They weren't able to help me at all and disconnected me!! I need help and am very disappointed. Which field should I request help under?
Community Manager
