NHL Team1. Xbox
2. Epic Hockey19
3. March. 22/ 5:50 Mountain Time Zone (MT)
4. Hockey Ultimate Team
5. I was bidding on lots of cards to try and get good cheap deals
6. This issue occurs 100% of the time when I try to buy anything
7. Error Code: (B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB) File with the image is attached below
P.S. - I read on a forum that this was happening to people you were bidding on cheap cards and EA suspected that it was bots and banned them from making purchases. I had the same error code as them so I suspect this to be the reason.
PLEASE HELP!! THIS IS URGENT. I AM UNABLE TO BUY ANYTHING IN THE AUCTION HOUSE!!!
1. Xbox
2. Epic Hockey19
3. March. 22/ 5:50 Mountain Time Zone (MT)
4. Hockey Ultimate Team
5. I was bidding on lots of cards to try and get good cheap deals
6. This issue occurs 100% of the time when I try to buy anything
7. Error Code: (B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB) File with the image is attached below
P.S. - I read on a forum that this was happening to people you were bidding on cheap cards and EA suspected that it was bots and banned them from making purchases. I had the same error code as them so I suspect this to be the reason.
Community ManagerHello, @RyeseRichards.
Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll get this taken care of for you. Thanks!
They weren't able to help me at all and disconnected me!! I need help and am very disappointed. Which field should I request help under?
Community ManagerThis only takes a moment to fix for you. I'd suggest contacting @EAHelp through Twitter. They'll get this resolved quickly for you.
Community Manager
