Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

EA_Aljo

Community Manager

6 years ago

@handsgalore3

What happens when you try to go to the dressing room? Is it happening in each mode? Club, Drop-ins, 3s, 6s, etc.

handsgalore3

6 years ago

Every single time I try to play club with friends it starts loading when I click on play 3v3 or 6v6 it starts loading and the top right it says updating player class then completely crashes the game and brings me to PlayStation menu

EA_Aljo
Community Manager
6 years ago
@handsgalore3

Try rebuilding the database with these steps: https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US. Also, try restoring the licenses with these instructions: https://manuals.playstation.net/document/en/ps4/settings/license.html. Let me know what happens.
- handsgalore3
  6 years ago
  @EA_Aljo I did all those steps and still crashes the game trying to get into dressing room. Error code CE-34878-0.
  - EA_Aljo
    Community Manager
    6 years ago
    That's normally an issue with your PS4. Have you made sure your system is up to date?