Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

EA_Aljo

Community Manager

6 years ago

@handsgalore3

Try rebuilding the database with these steps: https://support.playstation.com/s/article/Safe-Mode-PS4?language=en_US. Also, try restoring the licenses with these instructions: https://manuals.playstation.net/document/en/ps4/settings/license.html. Let me know what happens.

handsgalore3

6 years ago

@EA_Aljo I did all those steps and still crashes the game trying to get into dressing room. Error code CE-34878-0.

EA_Aljo
Community Manager
6 years ago
That's normally an issue with your PS4. Have you made sure your system is up to date?
- handsgalore3
  6 years ago
  Did system update through safe mode, tried wifi connection and Ethernet connection. I haven’t had the game 24hrs and basically unplayable at this point. Not impressed. I see on Twitter there are several people with the same issue today.
  - EA_Aljo
    Community Manager
    6 years ago
    @handsgalore3
    
    I definitely get the frustration, but this is an error coming from your console. Can you contact Sony support and see if they have any advice?