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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
handsgalore3's avatar
handsgalore3
5 years ago
@EA_Aljo I did all those steps and still crashes the game trying to get into dressing room. Error code CE-34878-0.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    That's normally an issue with your PS4. Have you made sure your system is up to date?

    • handsgalore3's avatar
      handsgalore3
      5 years ago

      Did system update through safe mode, tried wifi connection and Ethernet connection. I haven’t had the game 24hrs and basically unplayable at this point. Not impressed. I see on Twitter there are several people with the same issue today. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @handsgalore3 

        I definitely get the frustration, but this is an error coming from your console. Can you contact Sony support and see if they have any advice?

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