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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
lkahonen's avatar
lkahonen
5 years ago

1. ps4

2. Late_696

3. since last week.

4. HUT.

5. trying to buy now from the auction house.

6. 100% on NHL 20 only.  Every other game is fine.

7. Error code: B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @lkahonen.

This is something easily resolved by our support team. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll get this fixed for you. Thanks!

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