Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

lkahonen

6 years ago

1. ps4

2. Late_696

3. since last week.

4. HUT.

5. trying to buy now from the auction house.

6. 100% on NHL 20 only. Every other game is fine.

7. Error code: B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB

EA_Aljo

Community Manager

6 years ago

Hello, @lkahonen.

This is something easily resolved by our support team. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll get this fixed for you. Thanks!