Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

Rynoman2003

6 years ago

@NHL_Live_Support wrote:
Hi there,
If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a timely matter.
Console: ps4
Account Name: xXCanucks_fan11
Timestamp (date/time, with time zone):
Which mode were you in?: Hut
What were you doing just before it occurred?: just normally sitting in hut.
How often does this issue occur? Is it 100%, every other game, etc?: 100% of the time
Can you attach a picture of the error code or provide the error code number?
Thank you for your help.

EA_Aljo

Community Manager

6 years ago

@Rynoman2003

Are you saying that you're not navigating menus and this happens? You can just sit on a screen within HUT and this error comes up?

Rynoman2003
6 years ago
no the problem is that when i try to instant buy items from the market i get an error code and get kicked out of hut
- EA_Aljo
  Community Manager
  6 years ago
  @Rynoman2003
  
  That's the negative escrow issue and it's very easy to resolve. We have to do it for you though so try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!