Forum Discussion

NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Rynoman2003 

Are you saying that you're not navigating menus and this happens? You can just sit on a screen within HUT and this error comes up?

Rynoman2003's avatar
Rynoman2003
5 years ago

no the problem is that when i try to instant buy items from the market i get an error code and get kicked out of hut

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Rynoman2003

    That's the negative escrow issue and it's very easy to resolve. We have to do it for you though so try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

Recent Discussions