Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

Mini_snipz96

6 years ago

Console: PS4
Account Name: mini_snipz96
Timestamp (date/time, with time zone): April 21, 2020 EST
Which mode were you in?: HUT
What were you doing just before it occurred?: trying to redeem my HUT champions points for this week’s HUT champions collectible
How often does this issue occur? Is it 100%, every other game, etc?: it happens every time I try and redeem the points to receive the collectible
Can you attach a picture of the error code or provide the error code number? Error code number: E1856006E85A832A-0000000000009999-A2005OBODOEEABOO

EA_Aljo

Community Manager

6 years ago

Hi there, @Mini_snipz96

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Mini_snipz96
6 years ago
@EA_Aljo
That worked thanks a lot!
- EA_Aljo
  Community Manager
  6 years ago
  @Mini_snipz96
  
  Great! If you have any other issues, please let us know. Good luck and have fun!