Forum Discussion

NHL Team

7 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information. Using this info, we can investigate what is causing this issue and help resolve it in a tim...

yawningman85

6 years ago

Console: Xbox One
Account Name: Yawningman85
Timestamp (date/time, with time zone): 9:36PM
Which mode were you in?: World of Chel
What were you doing just before it occurred?: Collecting rewards for World of Chel weekly challenges. Unable to collect two challenges, stuck on week 34, unable to advance. Receiving “Failed to retrieve data” error when attempting to collect. Modem, router and system power cycled numerous times, and game has been uninstalled and reinstalled and no help.
How often does this issue occur? Is it 100%, every other game, etc?: 100%
Can you attach a picture of the error code or provide the error ?

EA_Aljo

Community Manager

6 years ago

Hello, @yawningman85.

I'd like you to try clearing your alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know if that helps or not. Thanks!

yawningman85
6 years ago
@EA_Aljo I have attempted clearing the alternate MAC address and still receive the same error.
yawningman85
6 years ago
@EA_Aljo
Is there anything else that you can recommend, nothing I have tried seems to work at moment?
- EA_Aljo
  Community Manager
  6 years ago
  @yawningman85
  
  It sounds like something we'll need to get fixed on our end if that isn't helping you. We've raised an issue with our support team so it'll be investigated, but I don't have a time frame on when/if this will be resolved.
  - yawningman85
    6 years ago
    @EA_Aljo
    Thank you, I appreciate your help.