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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
kirkkis's avatar
kirkkis
5 years ago

1.Ps4

2.Jerry_Cotton

3.-

4.Hut

5.I was playing hut and buying cards. Now i cant buy anymore. Whenever i try to buy it says error and then game crashes

6.it comes every time

7.-

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@kirkkis 

If this is happening when you use the buy now option. it means you have the negative escrow issue. An advisor will get that fixed quickly. Try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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