NHL TeamI am having trouble since yesterday with this. I have not been able to buy players off the auction house, though I am able to bid. Here is my account info:
1: Console: PS4
2: Account name: Sniper_dan65
3: Date/Time: Since 9PM yesterday, EDT
4: Mode: Hockey Ultimate Team
5: I was simply biding on players and looking at the auction house
6: It happens 100% of the time when I try to buy a player (Drake Batherson TOTW 84)
7: Error code: B7DD78AF2E5CF670-0000000000009999-7417ACA8CF6112B7
Community ManagerHi there, @Sniper_dan65.
This is the negative escrow issue. We can very easily fix it, but you'll need to contact an advisor. Try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Just let them know you have the negative escrow issue with NHL and they'll get it handled. Thanks!
Thank you, I will let you know how that goes !!
Community ManagerYou're very welcome! If you need help with anything else, let us know. Thanks!
