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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @Sniper_dan65.

This is the negative escrow issue. We can very easily fix it, but you'll need to contact an advisor. Try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Just let them know you have the negative escrow issue with NHL and they'll get it handled. Thanks!

Sniper_dan65's avatar
Sniper_dan65
5 years ago

Thank you, I will let you know how that goes !!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Sniper_dan65 

    You're very welcome! If you need help with anything else, let us know. Thanks!

    • Sniper_dan65's avatar
      Sniper_dan65
      5 years ago

      I just selected a contact option on the link you suggested, how long does the wait time usually require ?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @Sniper_dan65 

        It depends how busy they are. I don't know what the current wait is. You could also try using Twitter or Facebook. They may answer faster.

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