NHL TeamI mean, while I’m here I might as well bring this one up. I get an error when I tried to redeem my daily rewards. It started happening on June 21st. Have tried to go through EA Help on Twitter, eventually an email was sent I responded to it on June 28th and haven’t received a resolution yet. It’s now July 8th.
1. PS4
2. RYESSIE
3. 06/21/2020 12:10 EST
4. Hockey Ultimate Team
5. Trying redeem daily reward on Hockey Ultimate Team
6. It occurs every time I try and redeem daily reward on HUT. Weekly rewards and milestones work just fine.
Community ManagerHello, @JackDaniels8486.
This is something our specialists will need to investigate for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Ask them to escalate the case so a specialist can look into this. Thank you!
Hello,
I did contact EA help on Twitter on June 21st. They escalated it and I received an email support for it which I responded to on June 28th. Haven’t heard back since. EA help on Twitter also said not to reply to the email again because it’ll put me back on the bottom of the queue and I’ve been waiting 10 days for a response which I’d hate to restart that process. Just seems like an excessive amount of time to resolve it.
Community ManagerYou can create a new case or contact @EAHelp through Twitter to ask for an update. They are correct that resuming your current case could cause a delay so using a new case or just asking Twitter support what's going on won't cause that to happen.
