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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @JackDaniels8486.

This is something our specialists will need to investigate for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Ask them to escalate the case so a specialist can look into this. Thank you!

JackDaniels8486's avatar
JackDaniels8486
5 years ago

Hello, 
I did contact EA help on Twitter on June 21st. They escalated it and I received an email support for it which I responded to on June 28th. Haven’t heard back since. EA help on Twitter also said not to reply to the email again because it’ll put me back on the bottom of the queue and I’ve been waiting 10 days for a response which I’d hate to restart that process. Just seems like an excessive amount of time to resolve it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @JackDaniels8486 

    You can create a new case or contact @EAHelp through Twitter to ask for an update. They are correct that resuming your current case could cause a delay so using a new case or just asking Twitter support what's going on won't cause that to happen.

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