Forum Discussion

NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
spencr855's avatar
spencr855
5 years ago
  1. Console: Xbox One x
  2. Account Name: Ksenie92
  3. Timestamp (date/time, with time zone): 02.08.2020 1:49 Am CEST
  4. Which mode were you in?: World of CHEL 
  5. What were you doing just before it occurred?: accepted invite to team, wanted to play with my team in CHEL
  6. How often does this issue occur? everytime
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@spencr855 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @spencr855 

      Thanks for letting me know. Next, try clearing your alternate MAC address with these instructions:

      Go to your Xbox One Settings (Just press Start, then click Settings)
      Go to "Network", then "Advanced Network Settings"
      Click on "Alternate MAC Address", and then click "Clear"

      Let me know what happens. Thank you.

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