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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
Muspelheim_IB's avatar
Muspelheim_IB
5 years ago
  1. Console: PS4
  2. Account Name: nifelheim
  3. Timestamp (date/time, with time zone): August 9 2020 - 2:41 est
  4. Which mode were you in?: HUT
  5. What were you doing just before it occurred?: Trying to load HUT
  6. How often does this issue occur? Is it 100%, every other game, etc?: 100% 
  7. Can you attach a picture of the error code or provide the error code number...Attached a photo
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @Muspelheim_IB.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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